6009 Shares

Has a CSR ever been so rude to you they made you cry?

Has a CSR ever been so rude to you they made you cry? Topic: How to write a great business profile
May 23, 2019 / By Candyce
Question: I had a really bad experience with talent 6 ( an agency that is supposed to give you exposure and inside info on casting calls...ect). I only joined the sight to be an extra hoping to make a little money on the side. I got an email from someone about a job but was not a paid member of talent 6. (Your free profile allows a small written profile and a couple of pictures but you have to pay $20 a month to submit to any casting calls.) When I clicked the button to “upgrade” it was a Saturday evening. A window popped up that said for that option I had to call the 800 number during business hours. I never called and later changed my mind but was charged the $20 anyway. When I called the first time I spoke with a CSR. She was very rude to me and said I didn't know what I was talking about and that their pop up window has never said that ect... basically calling me a liar and was very insulting. She wouldn't give me a refund and said I'd have to talk to the supervisor who would call me back. Sorry, (CONTINUED) He never did so hours later I called and waited and waited. My voice was very calm and I held again to wait to speak to the supervisor. It was as if it was the same wring-around. First of all he got on a phone that sounded like a speaker phone and it was very hard to understand him even though he was very loud. He was very insulting and talked over me several times. He said in all his 4 years that he has never heard what I claimed to happen because you CAN activate online anytime without calling the number (and guys, I’m sure of what I saw 100%). I just hate it when Customer Service Reps. Have this attitude like they know so much more than you. He rudely told me that what I saw happen, didn’t. He went round and round with me interrupting me was intimidating, cocky and very unprofessional. In the end he only refunded half my money from a service I didn’t even use once! I never even emailed anybody because I had changed my mind. He said he would refund HALF of my money as a courtesy? Some courtesy! Please everyone, do not use talent 6, even if they weren’t a rip off (which they are), I would encourage people not to use them for their ill manners alone. When I asked if there was anyone else I could speak to, like above him he said there wasn’t. So, apparently the CEO’s don’t do a thing with complaints. Whatever happened to “the customer is always right”? What ever happened to professionalism? Whatever happened to fairness? Whatever happened to complete refunds? Whatever happened to not having to argue for 20 minutes with TWO CSR’s in order to get any refund? Whatever happened to just being able to nicely say “I’m a customer who isn’t satisfied with your service and would like a refund”, and the CSR treating you with respect by pleasantly saying. “Okay Ma’am”? : ( I don't usually get this bent out of shape about this kind of thing but these people were so rude to me and talked over me so much that I was trembling and crying from being so upset after I got off the phone. It's the principle of the thing! I deserve to be treated with respect! These are all really great answers! Vic, thanks so much for what you said and in being agreement with me that I deserve respect. That was comforting! Defruna, thank you for your words! Jennifer, thank you so much for your advice! I'm going to take it! ; ) Adonis, a believer of karma are we? Thank you for your advice as well and yes, hopefully what was done will bear its corresponding effects. : ) (Because there were so many good answers I'm going to leave it to voting!)
Best Answer

Best Answers: Has a CSR ever been so rude to you they made you cry?

Amelie Amelie | 2 days ago
Contact the BBB and lodge a complaint. Send a letter to the company and give a detailed explaination that includes any names you many have. Mention that you are also lodging a complaint with the State Attorney General's office. There may also be other commercial regulatory agencies in your area - contact them all. File a small claims case for a FULL refund plus your costs. Companies like this act the way they do, counting on the fact that people don;t often know how to fight back. Don't be one of those people, because you are right - you deserve to be treated with respect.
👍 112 | 👎 2
Did you like the answer? Has a CSR ever been so rude to you they made you cry? Share with your friends

We found more questions related to the topic: How to write a great business profile


Amelie Originally Answered: If I can prove that someone's rude coughing made me sick, can I sue them for this?
You would have to be tested to see if the virus you had was caused by the virus causing his coughing. IF he always coughs, its probably not contagious or a virus because nothing contagious or a virus lasts for ever. YOU would have to pay for the medical testing and then if it wasn't his fault, YOU are stuck with the bill.
Amelie Originally Answered: If I can prove that someone's rude coughing made me sick, can I sue them for this?
I currently have a cough, and have had for about a month. However, I work for an hourly wage, and even with a doctor's excuse, I would not be paid if I took off work. Even worse, I would earn a point for being absent, and if I accumulate too many points I will be fired. I can't afford to be out of work. So I go to work sick, which I have been for six weeks (3 colds with laryngitis and bronchitis, and now a post-viral cough), ever since my sister's kids started public school. Maybe that jerk that's coughing is in the same situation. Maybe he can't afford to take off work. Maybe he already used his sick time taking care of his child or his spouse, who is very ill. Maybe he is coughing because he smokes or has asthma or a post-viral cough that will last weeks even after he's gotten over his cold. Suck it up. It's part of being around other people.

Walton Walton
You should file a complaint with that Better Business Bureau website (assuming that they're listed on there). I've come in contact with a few rude representatives myself. Just know that one day they'll run into the wrong person. Perhaps an important person...an important person that is sue-happy. Everyone gets theirs in the end-I can assure you. :-)
👍 40 | 👎 -7

Russel Russel
This sounds like a scam. If you had a Paypal account or a credit card involved, call them up and dispute the charge. Tell them the company charged your account without your permission.
👍 39 | 👎 -16

Russel Originally Answered: Why do i get made for no reason? im rude to everyone i ignore people all the time i get really violent and.
Maybe you're hypoglycemic Symptoms of hypoglycemia include * hunger * nervousness and shakiness * perspiration * dizziness or light-headedness * sleepiness * confusion * difficulty speaking * feeling anxious, angry or weak Hypoglycemia can also happen while you are sleeping. You might * cry out or have nightmares * find that your pajamas or sheets are damp from perspiration * feel tired, irritable, or confused when you wake up (Your email doesn't work to reply so here:) Hypoglycemia is basically low blood sugar. Do you skip breakfast or eat a lot of sugar? Do you eat junk for lunch or skip lunch, drink a lot of soda? Do you have Starbucks or Jamba Juice loaded with sugar or flavorings? Do you eat a lot of carbs like bread, donuts, cereals, etc? All these things spike your blood sugars, so it's going like a yo-yo. When it's up, you feel fine. When it crashes, you get angry, moody, irritable and feel a little sick. The best thing you can do is to eat a low carb/high protein diet. It may be difficult at first, but once you get over it, and stay away for "sugars" in bread, pasts, rice, candy, fruit, juices, your blood sugars are stable and burn energy properly. Eat small and frequent meals during the day, which will help stabilize the blood sugar There's a good article here: http://ak.essortment.com/hypoglycemialo_rmjn.htmI It'll tell you what to eat, vitamins you can take, what not to eat, etc. First thing to do: look at your diet and sugar consumption. Take care :-)

If you have your own answer to the question how to write a great business profile, then you can write your own version, using the form below for an extended answer.